Position: Project Support Officer
Job Type: Full Time
Salary: Competitive
Employer: XPS Group
Job description
Project Support Officer – (IT)
Location: Newcastle
Employment Type: Permanent, Full Time
Grade: Senior Associate
Remote
For applicants this role can be remote in the UK or hybrid. Please note that eligibility for Non-Police Personnel Vetting (NPPV) Level 2 and Level 3 clearance requires applicants to have been continuously be resident in the UK for a minimum of three years.
About XPS Group:
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Role:
This role sits within the Development and Delivery team (part of XPS IT); a centralised technical team that specialises in the management and maintenance of the core software packages used to deliver pension administration services to XPS Administration customers and clients. The team is located across the XPS Administration national offices.
Key Responsibilities:
- Supporting Team in planning & co-ordinating workloads; including regular BAU activities, project activities including setting-up and maintaining team documentation e.g. Plans, Status Reports, Risk and Issue Logs.
- Documenting/following up actions with internal and external parties,
- Facilitating meetings, agendas and meeting minutes.
- Managing small change and implementation projects.
- Producing management reporting across the administration application portfolio.
- Co-ordinating responses for audits, etc
- Management of tickets within ServiceNow
- Process Improvements
Your Profile:
Essential:
- Must have the right to work in the UK with no restrictions.
- Experience using Microsoft Office 365.
- Excellent organisational and planning skills.
- Be proactive, with the ability to multi-task and respond to changing priorities.
- Excellent interpersonal skills with the ability to communicate effectively to stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods; including telephone, Instant Message, Video Conference and written communications.
- Experience of being accountable, with the ability to work independently and where necessary, from home (without a team physically located around you).
- Enthusiastic, positive, and flexible approach to work with willingness to learn.
- Ability to create and manage documentation, paying attention to detail.
- Able to work as part of a multi-disciplined team.
- Good problem-solving skills.
- Strong belief in adhering to deadlines and quality service.
- Able to recognise the need for a customer focused approach to delivery both in terms of quality and exceeding customer expectations.
How to Apply:
Interested candidates should submit applications via Apply Now option or contact recruitment@xpsplc.com for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.
Application link: https://ce0382li.webitrent.com/ce0382li_webrecruitment/wrd/run/etrec179gf.open?WVID=7384220Foy&LANG=USA
